Privacy Policy

Two Hammers Roofing and Scaffolding Ltd is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you visit our website, contact us or use our services.

Who we are

Two Hammers Roofing and Scaffolding Ltd provides roofing, scaffolding and property maintenance services across Bedford, Milton Keynes and surrounding areas.

  • Registered office: 1a Fuller Hill, Fullers Hill, Westerham, Kent, TN16 1AF
  • Email: info@twohammersroofing.com

We are the data controller responsible for how your personal information is handled.

Information we collect

  • We may collect contact details such as your name, email address, phone number and postal address.
  • We may collect project information relevant to your enquiry and property.
  • We may collect files or photos if you choose to upload them through our forms.
  • We may collect website usage data through cookies and analytics.
  • We may keep communication records including emails phone calls and messages related to your enquiry.
  • We only collect information necessary to respond to enquiries prepare quotations or deliver contracted work.

How we use your information

  • We use your data to respond to your enquiry and provide quotations.
  • We use your data to manage ongoing projects and communicate with you.
  • We use your data to issue invoices receipts and contract documents.
  • We use your data to maintain service records and guarantee documentation.
  • We use your data to comply with legal and insurance obligations.
  • We use your data to improve our website and customer experience.
  • We do not sell or rent your personal information to third parties.

Legal basis for processing

  • We process personal data when it is necessary to perform a contract or to take steps before entering into a contract.
  • We process personal data when you give consent for a specific purpose such as marketing.
  • We process personal data when we have a legitimate interest such as business administration record keeping and site safety.
  • We process personal data when we must meet a legal obligation.

How we store and protect your data

Your information is stored securely on password protected systems and devices that are accessible only to authorised staff.

We use Google Workspace and reputable providers that comply with data protection law. Data may be stored in the UK or EEA. Where data is transferred outside the UK or EEA appropriate safeguards are applied.

We retain data only for as long as necessary to fulfil the purpose it was collected for. Business records and invoices are usually kept for up to seven years.

Sharing your information

  • We may share limited information with trusted subcontractors or suppliers who are directly involved in your project.
  • We may share information with professional advisers such as accountants or insurers.
  • We may share information with legal or regulatory authorities when required by law.
  • All third parties must handle your data securely and only for legitimate purposes.

Cookies and website tracking

Our website uses cookies and analytics to understand visitor behaviour and improve our services. Cookies do not identify you personally and you can disable them in your browser settings.

For more details see our Cookie Policy if available.

Your rights

  • You can request a copy of the personal data we hold about you.
  • You can ask us to correct or update inaccurate information.
  • You can request deletion of your data when it is no longer required.
  • You can withdraw consent for marketing at any time.
  • You can complain to the Information Commissioners Office if you believe your data has been mishandled.

To exercise these rights please contact us at info@twohammersroofing.com

Data retention

We keep personal data only for as long as necessary for business legal or insurance purposes. After this period information is securely deleted or anonymised.

Updates to this policy

We may update this Privacy Policy from time to time. The most current version will be available on our website with the date of the last update shown at the top.

Contact us

If you have questions about this Privacy Policy or how we handle your data please contact Two Hammers Roofing and Scaffolding Ltd.

  • Email: info@twohammersroofing.com
  • Address: 1a Fuller Hill, Fullers Hill, Westerham, Kent, TN16 1AF